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Your Most Frequently Asked Questions Answered

Home Security

Need help to understand, fix, or get the most out of your home security system? In this article, we’re answering the top questions asked by Guardian Protection customers.

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At Guardian, we pride ourselves on being powered by real people who are only a phone call away. But, for days when help is needed and a quick search is more efficient, our vast Support Center is a great customer resource. And to help you even more with rapid problem-solving, we’re bringing answers to common questions front and center, right here. Continue reading to get all of the answers to Guardian’s frequently asked home security questions.

How do I get a copy of my Certificate of Monitoring?

A certificate of monitoring is proof that your home has professionally monitored security services and is often required by insurance companies in order to give a discount on home insurance.

Here’s how to download your Certificate of Monitoring:  

1. Log into your Guardian account.  

2. Choose Account Info & Billing. On your desktop, Account Info & Billing is in the left-hand navigation bar on your account dashboard. On mobile, it’s in the menu at the top right corner of your screen.    

2. From Account Billing & Info, click  Documents.   

From there, you can either save your certificate as a PDF to email or print it.   

How do I stop my security system from beeping?

Beeping can occur for a variety of reasons and the solution can vary based on your panel and the cause of the beep. First, we recommend attempting to disarm the system. If you have a touch screen, look for a trouble alert and acknowledge it by pressing the symbol on your keypad.

For more detailed information, log into your online Guardian account. This is where you’ll find your panel type, your system’s recent event history, and your panel manual.

Get quick steps to silence beeping caused by a trouble signal (low battery, tampers, etc.) here.

If the problem persists call 1.800.PROTECT (1.800.776.8328) and our team will be happy to help.

What should I do if I get a Cell Communication Failure notification?

This notification can mean that your cellular communicator may not be sending signals to our monitoring center. The best way to resolve this is to test your signal. If a signal is successfully received, you can rest assured that your system is transmitting properly.

If you are experiencing an emergency while your system is having communication trouble, please call 911.   

How do I change the battery in my device?

When you have a low battery, your panel usually starts to beep. You may also see “Low Battery” displayed. If the panel is also displaying a zone number, identify the zone device requiring a battery change. Check out our video library for instructions on how to change the batteries in your security device.

If there is not a zone number displayed, the system panel battery is low. This is the backup battery that keeps your system running when you have a power outage. When your system loses and regains power, the battery usually recharges within 24-48 hours. If the battery does not recharge after 48 hours, replace the panel battery. 

If you’d like to have a new batter shipped to you, give us a call at 1.800.PROTECT (1.800.776.8328).

How do I make a payment online?

You can make an online payment by logging into your Guardian account. Or, for a more convenient option. learn how to set up automatic payments (AutoPay).

How to pay your bill online:

1. Log into your Guardian account.

2. Click Make a Payment, located under the Billing tile on your account dashboard.

3. Complete the steps to make your payment.

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