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Frequently asked questions

First, just to be extra safe, make sure there isn’t a fire. If all is clear, try disarming your system. If you have a touch screen, look for a trouble alert and acknowledge it by pressing that symbol on your keypad. Check the message that is displaying on your keypad. If the smoke detector has a low battery, the beeping may return until the battery is changed.
You bet! We offer automatic recurring payments (AutoPay) to help you save time and money each month. You can enroll in AutoPay or manage your automatic payments by logging into your Guardian account. How to enroll in AutoPay from the Guardian Protection app: 1. Log in to your account from the Guardian Protection mobile app. 2. Click the menu in the upper left-hand corner. 3. Select My Account. 4. Scroll down to the Billing section and click Manage Billing. 5. Click, Enroll in Autopay. How to enroll in AutoPay from a desktop: 1. Log in to your Guardian Protection account. 2. Select Billing from the left-hand sidebar menu. 3. Click Billing. 4. Select Enroll in Autopay. 5. From the drop-down menu, choose your account for automatic payment. 6. Click Save. And that’s it — you’re in! Your normal monthly charge will be automatically drafted from the funding account you selected. Please note, enrolling in AutoPay will not make payments to your account retroactively. Please be sure to resolve any due balance on your account at the time of enrollment.
Once your security system is installed and activated, it will be in “orientation” mode for the first 7 days. This gives you some time to get comfortable using your new system without worrying about false alarms and potential fines. During this time, Guardian will only call your primary phone number when your system sends a burglary, medical, duress, keypad fire, or panic alarm signal. We will only notify emergency responders if you request it. If you have a monitored smoke or carbon monoxide detector, those alarm signals will always be treated normally. We’ll always alert emergency responders when we receive this type of signal from your system, regardless of where you are in the orientation period.  Already got the hang of it? Unless doing so violates a local municipal ordinance, we’re happy to turn this feature off for you early. Just give us a call at 1.800.PROTECT (1.800.776.8328).
We understand this can be frustrating. If you have the Guardian app, try logging in to silence your system from the app. If you do not have the app, you can find instructions on how to disarm the alarm system in your system manual here.  If you are having trouble with the Master Panel Code, you can review or manage user codes by logging into Get help updating user codes here.
Severe weather alerts are a helpful feature to making you aware and prepared for extreme weather situations. If you find that you want to turn off these alerts, we can help! Just follow these steps: 1. Log into 2. Choose Notifications from the left-hand menu. 3. Under Severe Weather Alerts, toggle the feature on/off. Still need assistance? Call customer care at 1.800.PROTECT (1.800.776.8328) for help with your keypad codes.
Once you determine which device is low, the battery replacement is easy. First, place your system on test mode. You can do this by logging into your Guardian account or calling our monitoring center at 1.800.364.3616.  For info on how to change your device batteries, check out these videos.

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