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Who is Lila? Does Guardian have a chatbot?

Apps & Mobile | General

Yes! Our friendly Guardian bot is named Lila, and she’s excited to meet you. Lila will send you helpful SMS/text messages about your bill and service appointment reminders.

Lila is also available via our website. Simply log into your Guardian account by clicking on the “chat” button in the bottom right-hand corner of our site. If Lila is unable to answer your questions, you will be connected with someone on our Customer Care team for further assistance. Lila is available on the website on Monday-Friday from 8:30 A.M. – 5:00 P.M.

Our FAQs and Support documents are always at your fingertips. Just visit our Customer Support Library here.

If you would like to change your communication preferences at any time, simply log into your Guardian account and select Account Info, then Communication Preferences.

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