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Why isn’t my smart lock keypad working?

Equipment | Locks | Troubleshooting

If the keypad of your smart lock isn’t working, you may need to replace the batteries.

Changed the batteries and still having trouble? We may need to inspect your lock and make repairs. To schedule a service visit with a Guardian technician, give us a call at 1.800.PROTECT (1.800.776.8328). If a specific code on your lock is not working — but you have other codes that are working — please review the instructions here to make sure your code was set up properly.

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