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Frequently asked questions

To log into your Guardian account, go to and click “Login” in the top right corner. Enter your username/email and password and click SIGN IN. Don’t have an account yet? Let’s get you registered! On that same page, click “Not Registered.” You’ll need your customer number and the address where your service is located. Read More
Absolutely!  Start by logging into your Guardian account. Once signed in, click on Billing. Then, click on Statements. On your desktop, Billing is in the left-hand navigation bar on your account dashboard. On mobile, it’s in the menu at the top right corner of your screen. Read More
To arm or disarm your alarm system using the Guardian app, please log into the app on your device and follow the instructional videos below. How to arm your system
How to disarm your system
Trouble logging in? Get help here. Read More
You bet! We offer automatic recurring payments (AutoPay) to help you save time and money each month. You can enroll in AutoPay or manage your automatic payments by logging into your Guardian account. How to enroll in AutoPay from the Guardian Protection app: 1. Log in to your account from the Guardian Protection mobile app. 2. Click the menu in the upper left-hand corner. 3. Select My Account. 4. Scroll down to the Billing section and click Manage Billing. 5. Click, Enroll in Autopay. How to enroll in AutoPay from a desktop: 1. Log in to your Guardian Protection account. 2. Select Billing from the left-hand sidebar menu. 3. Click Billing. 4. Select Enroll in Autopay. 5. From the drop-down menu, choose your account for automatic payment. 6. Click Save. And that’s it — you’re in! Your normal monthly charge will be automatically drafted from the funding account you selected. Please note, enrolling in AutoPay will not make payments to your account retroactively. Please be sure to resolve any due balance on your account at the time of enrollment.
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Download the Guardian app

Our free mobile app lets you control your security system, view your videos cameras, and manage your smart devices from anywhere, at anytime. Get it today!  

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Helpful links and tools

Smart Start

A quick resource guide for your new Guardian system.


Log into your Guardian account

Pay your bill, test your system, update contacts, and more!

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Certificate of Monitoring

Learn what it is and how to download yours.

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Your 7-day orientation period

Get familiar with your system in orientation mode.

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Guardian's alarm response

What to expect if your alarm goes off.

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Video Resources

How to prepare for pro install

A primer for your appointment

Congrats on a safer, smarter home

Get to know your system

Intro to your security panel

The hub of your smart home

Intro to the Guardian app

Get 24/7 mobile control

A primer for your appointment

Get to know your system

The hub of your smart home

Get 24/7 mobile control

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