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Frequently asked questions

Yes. Minimum 2.5 Mbps upload and download speed is required at the video doorbell mounting location. It's easy to check your internet speed at Read More
We understand this can be frustrating. If you have the Guardian app, try logging in to silence your system from the app. If you do not have the app, you can find instructions on how to disarm the alarm system in your system manual here.  If you are having trouble with the Master Panel Code, you can review or manage user codes by logging into Get help updating user codes here. Read More
First, just to be extra safe, make sure there isn’t a fire. If all is clear, try disarming your system. If you have a touch screen, look for a trouble alert and acknowledge it by pressing that symbol on your keypad. Check the message that is displaying on your keypad. If the smoke detector has a low battery, the beeping may return until the battery is changed.
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First, please make sure that you’re connected to WiFi and the camera is plugged into an outlet with working power. Then, follow the steps below. You will need your network name and password, and a mobile device. 1. Locate the WPS button on the back of the camera.  The WPS button may say “Reset” on some camera models. 2. Press and hold the WPS button for 6 seconds, or until the LED on the camera flashes white. 3. Go to your WiFi settings on your mobile device. 4. Connect to the network that says ALARM(XX.XX.XX).
  • The “XX.XX.XX” will be different for each camera.
  • Newer camera models will start with “ADC”.
5. On the same device, open your internet browser and type this in the URL bar: and press go. If this doesn’t work, please place your device into airplane mode. 6. Follow the on-screen instructions to scan for WiFi and select your network. Remember to input your network password. Try this method a second time if your camera doesn’t connect. Still stuck? Give us a call at 1.800.PROTECT (1.800.776.8328). Read More

There a few different troubleshooting steps to try if your camera has stopped recording.

1. Make sure you can see the live video feed from your camera. If you are unable to connect to the camera, please click here for help.

2. Check your Upload Limit by following these steps:

  • Log into
  • Click Video, then Saved Video at the top of the page. 
  • Scroll to the bottom of the page. You will see your current totals listed in a progress bar.  

Please note clip upload limits reset on the first of each month. To increase your limit, please give us a call at 1.800.PROTECT (1.800.776.8328). 

3. Check your Recording Rules. To learn about unpausing your recording rules, click here.  

4. Edit your existing rule to make the detection more sensitive.

Don’t have a rule yet? Click the Add New Rule button to create one.

For help, check out:

Set up a Video Analytic Rule

Set Up Video Motion Detection

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Equipment FAQs

Have questions about your video doorbell or your smart lock? Need help disarming your system? Check out all of our Equipment FAQs! Go to FAQs

Helpful links and tools

How to set up Video Analytics

Get smarter video alerts from your security system.

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Reconnect your Video Doorbell Pro

Follow these step-by-step instructions.

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Help with camera recording rules

How to add new rules or edit current rules.

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Extreme weather events and power outages

Here’s how your Guardian system responds.

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Accidental alarms

What to do if you accidentally set off your alarm.

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Video Resources

How to arm your system

Arm in Stay or Away mode

How to set up Scenes

Unlock the convenience of Scenes

Smoke-Heat battery replacement

Change your smoke batteries

Video Doorbell: Sharing videos

View and share your saved videos

Arm in Stay or Away mode

Unlock the magic of Scenes

Change your smoke batteries

View and share saved videos

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